AFRICAN PALACE CASINO: player owed $29,000

Monday, February 13, 2006

AFRICAN PALACE CASINO: player owed $29,000

In my pevious African Palace artilcle, Bryan Bailey of Casinomeister is on a record as saying:

There is a 5 figure payment to a player that has been pending for six weeks. The casino has been unresponsive to player emails; they have a history of blowing me off as well.

Avoid these casinos at all costs.

This player, owed a "five-figure sum", has now felt obliged to go public with his case. Here is what he has to say as of February 12th 2006:

In September of 2004 I took part in a weekend promotion running at African Palace Casino and its sister, Indio Casino. The promo was clearly intended to entice well bankrolled players. I received the promotional e-mails, and confirmed that I could participate. Between both accounts, I deposited $25,170 and finally withdrew $41,585, completing the wagering requirements playing mostly VP and some Blackjack.

Then my troubles began. The previously attentive casinos would not respond for weeks as to why I was not being paid, except to say that management was looking into unspecified ?irregularities with my accounts.? In November 2004, Neteller very creditably agreed to step in and started investigating this case. After several more months, the casino management finally proposed a settlement of $28,740 for the two accounts, which I agreed to in the interest of resolving this case.

Neteller was the third party in these negotiations and continued to monitor the casino?s compliance. While this was not clear at the time of the agreement, African Palace eventually stated that it was only going to pay the settlement in installments of $3000 per month. The monthly payments started in May of 2005 and then ended after only two months without explanation.

In October 2005, I filed a complaint concerning this case with Playtech?s dispute channel. I never even received a response. However, the next month I received an additional $3000 payment from the casino. Unfortunately, the payments did not continue the following month or thereafter.

To this date I have only received $12,000 of the promised amount and have no expectation I will receive any more.

Source: the "African Palace stole my money" thread at Casinomeister.

In summary:

1) In September 2004, the player deposited a total of $25,170 at both African Palace and Indio Casino.

2) He requested a total withdrawal of $41,585, representing a win of $16,415.

3) The casino did not process any of this withdrawal, so two months later the player requested the intervention of Neteller.

4) The casino proposed a settlement of $28,740. This is exactly $12,845 less than the player's total original cashout.

5) The player accepted the proposal.

6) The casino processed in total $12,000.

7) The player has to date been completely ignored by the Playtech "dispute service", whose manager I spoke with at the London International Casino Exhibition - see my "meeting with the Playtech dispute service" article - and to whom I forwarded the particulars of this case myself two weeks ago. My email has also been completely ignored.

This player cashed out just over $41,000, of which he is still owed $29,000 fully eighteen months later. He accepted a settlement which was $13,000 less than his total cashout - reducing his win from over $16,000 to just over $3000 - and, in spite of this mind-blowing compromise, has still been paid less than half the total agreed sum.

Hopefully Neteller, who have already been involved, will be able to provide more assistance. At the end of the day they have enormous power, since withdrawal of their financial services from any casino effectively cuts the casino off at its knees.

In the meantime, it goes without saying that African Palace and Indio Casino should be avoided for the rogues they are.

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